Capitec Bank Service Assistant For Unemployed Youth
Location: Various Branches
Company Name: Capitec Bank Ltd
This program helps jobless people learn how to be customer service assistants. It’s like a first job where you get paid while you train and gain valuable experience for your resume.
Capitec Bank has 2025 job openings for service assistants across South Africa. If you want to work at a bank that trusts you, Capitec is a good option.
Unlike other banks in South Africa such as FNB and Standard Bank, Capitec makes it easier for people with a Matric certificate to apply. You can complete a short online test in just 15 minutes, bringing you closer to a job. However, your application still needs to be approved.
PURPOSE STATEMENT:
Welcome customers and keep the branch running smoothly with the queue system. Provide outstanding service, assist at the ATM, and explain different banking choices. This helps you develop the skills to give customer advice.
- Manage a group of customers by giving top-notch service to keep them happy, get the most out of their accounts, and bring in new customers for future growth.
- We are looking for friendly, motivated people who enjoy helping others with their banking needs.
- It’s best if you have some experience in customer service, especially in stores, finance, or banking. You should be good at basic math and enjoy talking to people.
- You should also know what you want to achieve, be eager to succeed, and want to learn new things.
TO BE PART OF THE JOURNEY FOLLOW THE STEPS BELOW
Ready to discover what a career at Capitec might look like for you? First, delve into the heart of Capitec by exploring this page to gain a comprehensive understanding of their company culture, values, and the types of roles available
Once you’ve explored and feel you have a good grasp of what it’s like to be part of the Capitec team, complete a short, engaging assessment designed to gauge your fit within the company and your potential for success in various roles.
REQUIREMENTS FOR THIS POSITION:
The Minimum Educational Requirement For This Position:
Matric Certificate or vocational in grade 12 national certificate
- This means that applicants must have successfully completed their secondary education either through the traditional academic pathway culminating in the Matric exam or through a more specialized vocational program recognized at the Grade 12 level within the national education framework.
SKILLS:
Communications Skills:
- Possessing strong communication skills is essential for effective collaboration and information dissemination in any professional environment.
- Active listening, providing constructive feedback and presenting ideas
- Computer Literacy (MS Word, MS Excel, MS Outlook):
- Proficient computer skills are a fundamental requirement in today’s digital workplace.
Interpersonal & Relationship management Skills:
- The ability to build and maintain positive working relationships is crucial for success in a team-oriented environment. This includes strong interpersonal skills such as empathy, diplomacy, and the ability to understand and respond to the needs of others.
CONDITION OF EMPLOYMENT:
To be eligible for this position:
Clear criminal and Credit Record:
- This means a background check will be conducted, and any history of criminal activity or significant financial mismanagement may disqualify you from consideration
Your Fingerprints Must be Identifiable In Capitec Bank’s System:
- This ensures that the biometric identification process functions correctly and confirms your identity within our established security protocols.
- Illegible or unidentifiable fingerprints may require further investigation and could potentially impact your application.
KNOWLEDGE OF UNDERSTANDING OF:
-Understanding of business banking, including what the products and services offer.
-General banking practices and procedures.
-Knowledge of how credit works, including applications, security, and balance sheets.
-Basic calculations
-How to engage with people
-Know what you want, be eager to succeed, and excited to learn.
-Familiarity with Capitec Bank’s products and how the bank operates.
RESPONSIBILITIES:
Greet customers and inform them about any services offered:
- Provide exceptional customer service by greeting all customers warmly and informing them about the range of services available at Capitec Bank
Assist clients at ATMs about Enquiries:
- Includes guiding them through various inquiries such as checking balances, viewing transaction history and resolving common ATM-related issues. Ensure customers feel comfortable and confident in using the ATM independently.
Assist Clients with Transactions and Navigating through Capitec digital services (APP)
- Assisting with tasks such as fund transfers, bill payments, statement downloads, and other functionalities offered within the app.
- Educate clients on the benefits and features of the app to encourage adoption and usage, ultimately empowering them to manage their finances conveniently.
Capitec Bank is looking to hire someone. It’s helpful if you know about bank branches and how Capitec Bank works, including its products and processes. You need to be a good communicator, comfortable with computers (Word, Excel, Outlook), and good at dealing with people.
To be hired, you must not have a criminal record. Your fingerprints also need to be clear and identifiable in Capitec Bank’s system. Capitec Bank wants a diverse workforce and will consider candidates who help them achieve this.
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