Make shopping enjoyable, motivating, and tailored to each customer
Job Description
- Help the store reach its sales goals and follow all rules.
- Know the sales goals well and understand how your work helps achieve them, including getting customers to spend more.
- Go to team meetings and ask the Store Supervisor about anything you don’t understand.
- Get ready for daily store checks and share ideas or problems with the Store Supervisor.
- Help get ready for and take part in all stock counts.
- Count stock regularly when needed and tell the Store Supervisor if you see any problems.
- Keep products safe from damage in the store and stockroom by following rules for handling and storing items.
- Rotate stock correctly, using the FIFO method, and make sure only fresh items are displayed.
- Tell the Store Supervisor when you need more products, when items are out of stock, or when stock is low.
- Keep all products clean and safe in the store and stockroom.
- Keep things clean, wiping displays and equipment every day or whenever needed.
- Always follow store rules for how things should look to make the store nice for customers.
- Make sure all store rules and ways of doing things are followed.
- Know what’s in the store’s how-to guide for operations.
- Follow all rules, including those for using the cash register, handling money, banking, and wearing uniforms.
- Make sure the cash register and banking rules are followed, and tell the supervisor if there are any problems.
- Help the store get a good score on the operations checklist by keeping your work area up to standard all the time.
- Give professional makeovers and write down customer information and products used, following the correct steps.
- Use samples to help customers learn about the different products.
- Respond to all customer requests, comments and complaints and escalate when required
- Implement monthly promotions according to the instructions with the relevant signage and display material used to highlight promotions to increase sales, e.g., posters, shelf talkers, Perspex stands, A4 stands riser cards.
- Action all pricing, including Mark Up’s and Mark Downs and promotions in area of responsibility
- Support all marketing initiatives including but not limited to Sidewalk sales, Centre Court space, and Pop-Up Stores
- Raise the need to order required stationary, staff refreshments, cleaning materials and other consumables timeously with the Store Supervisor
- Adhere to the staff schedule and ensure area of responsibility is covered at all times utilising the buddy-buddy system
- Attend and participate in all scheduled training, and transfer new knowledge and skills to daily activities performed
- Raise any gaps in product knowledge with the Store Supervisor
- Assist with the induction and training of all new employees
- Raise any breach of procedure, breach of policy or any other concern with either the Store
- Supervisor, Area Manager, Risk and Compliance Manager or confidentially contact Whistle-blowers
Requirements Required:
- Must have a high school diploma or similar qualification.
- At least one year of work experience in a store is needed.
- It’s helpful to have experience with makeup, perfumes, and skincare items.
- Familiarity with cash register systems and Microsoft Office programs (like email and Excel) is also beneficial.
