Do you have a passion for technology and innovation? Are you looking for an exciting opportunity to kickstart your career or gain valuable internship experience?
Look no further than the iStore! We’re seeking dynamic and talented technical support interns to join our in-store tech team.
At the iStore, we’re committed to creating a fun and exciting work environment where you’ll have the opportunity to grow and develop your skills. We offer competitive compensation, training and development programs, and the chance to work with some of the most talented and passionate people in the industry.
As a Technical Intern, you’ll be an integral part of our store’s technical team, working alongside experienced technicians to troubleshoot and resolve customer issues, install and troubleshoot software, and provide support to our customers. You’ll get hands-on experience with the latest Apple products and technologies, including Mac, iPhone, iPad, Apple Watch, and more.
ALSO READ: Register your CV with Department of Labour
Our ideal candidate is self-motivated, detail-oriented, and eager to learn. You should have a strong passion for technology and a desire to help customers get the most out of their Apple products.
Minimum Requirements:
- Finished high school.
- Completed A+ and N+ certifications.
- Knows the basics of computer parts and programs.
- Understands common computer systems like Windows, macOS, and Linux.
- Has a basic grasp of how computer networks work.
- Can find and fix tech issues.
- Communicates well with others.
- Works well with a team.
- Focuses on providing great customer service.
- Knows how to use support ticket systems.
Responsibilities:
- Help customers with technical problems in the store and on the phone.
- Find and fix software issues.
- Set up new computer parts and programs for customers.
- Help customers learn how to use their Apple devices.
- Keep detailed notes about customer help sessions and repairs.
- Work with other tech team members to keep the store running well.
Key Competencies:
- Learning Agility: Ability to learn quickly and adapt to new technologies and processes
- Analytical Thinking: Ability to analyze and break down complex technical problems into manageable parts
- Initiative: Ability to take ownership of problems and follow through to resolution
- Attention to Detail: Ability to pay attention to details and ensure the accuracy of work
- Time Management: Ability to manage time effectively and prioritize tasks based on urgency and importance
- Professionalism: Ability to maintain a high level of professionalism and work ethic in a fast-paced and challenging environment
